Cancellation Policy
More than 30 Days Before Policy Start Date: A minimum 5% fee will apply to any cancellation made more than 30 days before the start date.
More than 7 Days Before Policy Start Date:
- 30% fee if canceled within 30 to 15 days before the start date.
- 50% fee if canceled within 14 to 8 days before the start date.
Within 7 Days of the Policy Start Date: No refund will be provided if cancellation is requested within 7 days of the policy start date.
Non-Refundable Situations: No refunds will be issued if cancellation is requested within 7 days of the policy start date.
Refund Policy
Eligibility for Refund: Refunds may be available under the following conditions:
- More than 7 Days before Policy Start Date: A refund may be issued if cancellation is requested more than 7 days before the policy starts.
Non-Transferable: The policy is non-transferable under any circumstances.
Chargeback Claim Requests: Once the policy is active, it is non-refundable, even if no claims have been made. Chargeback claims initiated with your payment provider after purchase will not be eligible for a refund. “Drive North India Tours†will contest such claims as no refunds are issued once the policy is active.
Refund Process
To request a refund:
- Submit a Request: Contact “Drive North India Tours†customer service via email or phone with your policy number, reason for cancellation, and any supporting documents.
- Review: We will review your request to check if you meet the eligibility criteria.
- Decision: You will receive a decision within 7 business days of your request.
- Refund Payment: If approved, the refund will be processed within 14 business days after the approval of the request and will be issued to the original payment method.
Policy Amendments
“Drive North India Tours†allows amendments to the policy's dates or other details free of charge, provided the request is made before the policy's start date.
Important Note: We urge all policyholders to carefully review their documents and details before the policy start date. Once the policy has started, changes cannot be made, and the details cannot be altered.
Contact Information
For queries or refund requests, contact us at:
- Email: info@drivenorthindia.com
- Phone: +91-9717740194
